roof replacement

Legal

SHIPPING AND FULFILLMENT POLICY

    Thank you for your purchase. Once we have confirmed your payment, we will notify you the tentative start work date within 24-48 hours. Once your order has been shipped out, you will receive an email / Whatsapp / SMS notification.

  • What should I do if I want to confirm the job?

    You may reply to our email stated “I want to proceed with this job (with quote reference numbers), and I agree with the payments terms and condition”

  • How do I track my order status?

    Please contact us at 010-525 2020 with your quote reference number to track your order.

  • How is the work flow like after I make the payment?

    Thank you for your purchase. The following will show you the work flow:-

    1. Received your payment in full or in part
    2. Notify you the tentative start work date
    3. To confirm again 1-2 days before the tentative start work date we gave you
    4. Start work at the site (house / office)
    5. Update you work progress via whatsapp
    6. Work complete
    7. Issue Invoice
  • Do you work during weekends and holidays?

    Unfortunately, we do not work on weekends and holidays for most residents / factory. However unless you have your neighbour / guard consent that we are able to work on Saturday / public holidays and then we will check with our workers / teams if they are available to work on such days. If they are available than we will notify you.

  • Do you work non-stop (example day 1 to day 7) to complete the job?

    Sometimes we do. But it all depends on the weather and other factor. Due to raining or other unforeseen event (example: job site accident, workers fell sick) we will have to stop work for that particular day. We will notify you if such events happen. We will stop work for 1-2 days sometimes due to other site need more manpower to wrap up the work. That way we will optimise our workforce and it will lower our overall charges which is win-win situation for you and us.

  • Can I cancel my order after order has been shipped?

    Unfortunately we are unable to accommodate to your request for cancellation once we have arrange to start work.

  • What if I am not at home when the workers arrived?

    We will leave your home and notify you. But we do not hope this to happen as this will slow down the work progress and it is an extra cost to us. Please do notify us in advance if you are not available.

RETURN AND REFUND POLICY

    Thank you for shopping at MR ROOF SDN BHD.

    If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

    The following terms are applicable for any products that You purchased with Us.

    Interpretation and Definitions

  • Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

  • Definitions

    For the purposes of this Return and Refund Policy:

    1. Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MR ROOF SDN BHD, L-10-6 BLOCK L, PANGSAPURI JATI 2, PERSIARAN MEWAH USJ 1, 47620 SUBANG JAYA, SELANGOR.
    2. Goods refer to the items offered for sale on the Service.
    3. Orders mean a request by You to purchase Goods from Us.
    4. Service refers to the Website.
    5. Website refers to MR ROOF SDN BHD, accessible from https://www.mrroof.my/
    6. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Order Cancellation Rights

    You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

    The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: [email protected]

    • We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

    • The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

    L-10-6 BLOCK L,
    PANGSAPURI JATI 2,
    PERSIARAN MEWAH USJ 1,
    47620 SUBANG JAYA,
    SELANGOR

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: [email protected]

PRIVACY POLICY

    This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

    We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

    Interpretation and Definitions

  • Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

  • Definitions

    For the purposes of this Privacy Policy:

    1. Account means a unique account created for You to access our Service or parts of our Service.
    2. Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MR ROOF SDN BHD, L-10-6 BLOCK L, PANGSAPURI JATI 2, PERSIARAN MEWAH USJ 1, 47620 SUBANG JAYA, SELANGOR.
    3. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
    4. Country refers to: Malaysia
    5. Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
    6. Personal Data is any information that relates to an identified or identifiable individual.
    7. Service refers to the Website.
    8. Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
    9. Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
    10. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
    11. Website refers to MR ROOF SDN BHD, accessible from https://www.mrroof.my/
    12. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Collecting and Using Your Personal Data

    Types of Data Collected

  • Personal Data

    While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    1. Email address
    2. First name and last name
    3. Phone number
    4. Address, State, Province, ZIP/Postal code, City
    5. Usage Data
  • Usage Data

    Usage Data is collected automatically when using the Service.

    Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

    We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

  • Tracking Technologies and Cookies

    We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

    1. Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
    2. Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
    3. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

    Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

    We use both Session and Persistent Cookies for the purposes set out below:

    1. Necessary / Essential Cookies

      Type: Session Cookies

      Administered by: Us

      Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

    2. Cookies Policy / Notice Acceptance Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

    3. Functionality Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

    For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    1. To provide and maintain our Service, including to monitor the usage of our Service.
    2. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
    3. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
    4. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
    5. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
    6. To manage Your requests: To attend and manage Your requests to Us.
    7. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
    8. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

    We may share Your personal information in the following situations:

    1. With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
    2. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
    3. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
    4. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
    5. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
    6. With Your consent: We may disclose Your personal information for any other purpose with Your consent.

    Retention of Your Personal Data

    The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

    Transfer of Your Personal Data

    Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

    Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

    The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

    Disclosure of Your Personal Data

  • Business Transactions

    If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

  • Law enforcement

    Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

  • Other legal requirements

    The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

    1. Comply with a legal obligation
    2. Protect and defend the rights or property of the Company
    3. Prevent or investigate possible wrongdoing in connection with the Service
    4. Protect the personal safety of Users of the Service or the public
    5. Protect against legal liability
  • Security of Your Personal Data

    The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

    • Your California Privacy Rights (California’s Shine the Light law)

    Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

    If you’d like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

    California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

    California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

    To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

    Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

    Links to Other Websites

    Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Changes to this Privacy Policy

    We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

    We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, You can contact us:

  • By email: [email protected]

  • https://www.mrroof.my/

Roof Job Price Range

  1. Roof repair RM 450 – RM 30, 000
  2. Roof replacement RM 10, 200 – RM 200, 000
  3. Roof insulation RM 2, 200 – RM 20, 000
  4. Waterproofing cement slab RM 3, 500 – RM 200, 000
  5. Roof consultation RM 350 – RM 1, 500 (per day)
  6. Toilet waterproofing RM 3, 400 – RM 20, 000